{"id":1980,"date":"2015-02-26T09:35:40","date_gmt":"2015-02-26T09:35:40","guid":{"rendered":"https:\/\/www.bde-group.be\/en\/sambre-biesme\/"},"modified":"2018-03-06T17:15:01","modified_gmt":"2018-03-06T17:15:01","slug":"sambre-biesme","status":"publish","type":"post","link":"https:\/\/www.bde-group.be\/en\/sambre-biesme\/","title":{"rendered":"Sambre & Biesme"},"content":{"rendered":"
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Un service impeccable que l\u2019on ne trouve nulle part ailleurs<\/h2><\/div>
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Rose-Marie Rolain, assistante administrative au service comptabilit\u00e9<\/p>\n<\/div>

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SAMBRE & BIESME est une soci\u00e9t\u00e9 de logements sociaux qui g\u00e8re pr\u00e8s de 1700 logements publics r\u00e9partis sur les communes de Farciennes et d’Aiseau dans le Hainaut. Nous avons rencontr\u00e9 Madame Rose-Marie Rolain, assistante administrative au service comptabilit\u00e9 de la soci\u00e9t\u00e9.<\/p>\n<\/div>

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1. Depuis quand est-ce que vous travaillez avec Strategor [repris par BDE Group] \u00a0et en quoi consiste cette collaboration?<\/strong>
\nCela fait 6 ans que nous travaillons avec Strategor. En fait, \u00e0 l\u2019\u00e9poque, nous avions recours \u00e0 un informaticien externe et nous louions deux serveurs d\u00e9localis\u00e9s. Nous avions lanc\u00e9 un appel d\u2019offres pour un contrat de maintenance et l\u2019achat de deux serveurs localis\u00e9s dans nos bureaux. C\u2019est Strategor qui a remport\u00e9 ce march\u00e9 public. En ce faisant, nous avons \u00e9conomis\u00e9 un montant total d\u2019environ 250.000\u20ac sur 5 ans. Il y a 3 ans, nous avons refait un appel d\u2019offres pour un contrat de maintenance que Strategor a \u00e9galement remport\u00e9.<\/p>\n

2. Quels sont les avantages pour votre entreprise de travailler avec Strategor?<\/strong>
\nPour moi, c\u2019est le service et la rapidit\u00e9 \u00e0 laquelle on r\u00e9agit quand j\u2019ai un souci, ainsi que la disponibilit\u00e9 du personnel. D\u00e9j\u00e0, il y a un Service Desk qui est toujours joignable par t\u00e9l\u00e9phone. Si n\u00e9cessaire, ils peuvent prendre le relai \u00e0 distance pour solutionner le probl\u00e8me. S\u2019ils n\u2019y arrivent pas, c\u2019est un technicien qui se d\u00e9place jusqu\u2019\u00e0 nos bureaux.<\/p>\n

3. Vous travaillez avec Office 365 ? Quel est l\u2019avis des utilisateurs ?<\/strong>
\nNous travaillons en effet avec Office 365 avec lequel nous n\u2019avons aucun souci. Nous n\u2019en avons pas un usage tr\u00e8s \u00ab pouss\u00e9 \u00bb, puisque c\u2019est principalement pour l\u2019envoi et la r\u00e9ception de mails que nous l\u2019utilisons.<\/p>\n

4. En quoi la collaboration avec Strategor a d\u00e9pass\u00e9 vos attentes ?<\/strong>
\nC\u2019est sans aucun doute le service pour lequel je donne une note de 20 sur 10 ! On re\u00e7oit vraiment un service impeccable. Je dirais presque qu\u2019on a trop de confort. On t\u00e9l\u00e9phone chez Strategor, parce qu\u2019on sait qu\u2019on aura une solution. Ailleurs, nous ne trouvons pas le m\u00eame service. En plus, tout le monde est trait\u00e9 de la m\u00eame fa\u00e7on. Il n\u2019y a pas de client privil\u00e9gi\u00e9 !
\nEt cerise sur le g\u00e2teau : Ils savent que je ne suis pas informaticienne. Ils adaptent donc leur langage quand on se parle, ils n\u2019utilisent pas un \u00ab langage d\u2019informaticien \u00bb et \u00e7a c\u2019est tr\u00e8s agr\u00e9able.<\/p>\n

5. Qu\u2019est-ce que Strategor pourrait am\u00e9liorer d\u2019apr\u00e8s vous ?<\/strong>
\nEn fait, d\u2019apr\u00e8s moi, l\u2019am\u00e9lioration a d\u00e9j\u00e0 eu lieu. C\u2019est la reprise de Strategor par BDE Group en septembre 2014. On sent que maintenant il y a un groupe derri\u00e8re et c\u2019est rassurant. Le nombre de personnes et les comp\u00e9tences ont du coup \u00e9t\u00e9 \u00e9largis. Quand le technicien, qui vient habituellement chez nous, est en cong\u00e9, il y a un rempla\u00e7ant. Il y a maintenant deux personnes au Service Desk au lieu d\u2019une auparavant. Et avant, il y avait aussi trop de changements du personnel, maintenant cela s\u2019est stabilis\u00e9.<\/p>\n

6. Est-ce que vous conseilleriez Strategor \u00e0 d\u2019autres soci\u00e9t\u00e9s ?<\/strong>
\nOui, sans h\u00e9sitation ! Je l\u2019ai d\u00e9j\u00e0 fait d\u2019ailleurs !<\/p>\n<\/div>

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“La proximit\u00e9 et les liens humains sont des atouts majeurs qu\u2019offre BDE Group.”<\/h3>\n

Pierre Giot, directeur de projets <\/p>\n","protected":false},"author":2,"featured_media":1729,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[83,74],"tags":[],"yoast_head":"\nSambre & Biesme - BDE Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bde-group.be\/en\/sambre-biesme\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sambre & Biesme - BDE Group\" \/>\n<meta property=\"og:description\" content=\""La proximit\u00e9 et les liens humains sont des atouts majeurs qu\u2019offre BDE Group."Pierre Giot, directeur de projets\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bde-group.be\/en\/sambre-biesme\/\" \/>\n<meta property=\"og:site_name\" content=\"BDE Group\" \/>\n<meta property=\"article:published_time\" content=\"2015-02-26T09:35:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-03-06T17:15:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bde-group.be\/wp-content\/uploads\/2016\/02\/sambre-biesme.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"250\" \/>\n\t<meta property=\"og:image:height\" content=\"167\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Louiza\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.bde-group.be\/#website\",\"url\":\"https:\/\/www.bde-group.be\/\",\"name\":\"BDE Group\",\"description\":\"Votre partenaire informatique!\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.bde-group.be\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.bde-group.be\/en\/sambre-biesme\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.bde-group.be\/wp-content\/uploads\/2016\/02\/sambre-biesme.jpg\",\"contentUrl\":\"https:\/\/www.bde-group.be\/wp-content\/uploads\/2016\/02\/sambre-biesme.jpg\",\"width\":250,\"height\":167},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bde-group.be\/en\/sambre-biesme\/#webpage\",\"url\":\"https:\/\/www.bde-group.be\/en\/sambre-biesme\/\",\"name\":\"Sambre & Biesme - 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